Complaints may be submitted in writing to legal@rossandassociates-notary.com or by mail to Ross & Associates Notary Publics Direct, Las Vegas, Nevada. Please include your name, appointment date, service, notary name if known, and a clear description of the issue.

We acknowledge complaints within two (2) business days and open an internal review.

We aim to complete our investigation and provide a written response within ten (10) business days. Complex matters may require additional time; we will keep you informed of progress.

If you are not satisfied with our response, you may escalate to the Nevada Secretary of State, Notary Division, which regulates commissioned notaries in Nevada.

Clients who submit good-faith complaints will not be retaliated against and remain eligible for continued service.